Privacy Policy

At Fractiz, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website. By using our site, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

Account Information: When you create an account, we collect your email address and authentication credentials. Your profile and session data are stored on secure, hosted infrastructure.
Personal Information: Information you provide directly, such as your name or email address when you contact us or subscribe to updates.
Form Submissions: When you submit a form on our site (such as the Request Access or Contact form), your responses are collected via Google Forms and stored in Google’s infrastructure. This may include your name, email address, and any other information you provide.
Payment Information: When you purchase a Pro subscription, your payment is processed by PayPal or Paddle. We do not store your full payment details. We receive transaction confirmations, payer email, and purchase amounts from these providers.
Usage Data: We track backtest submissions, remaining capacity, and feature access to manage your account and improve the platform.
Non-Personal Information: Data collected automatically, including your IP address, browser type, operating system, referring URLs, and pages visited.
Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your browsing experience and analyze site usage.

2. How We Use Your Information

We use the information we collect to:

Improve and enhance website functionality and user experience.
Analyze visitor behavior and usage patterns to improve our content and services.
Respond to inquiries, feedback, or support requests.
Process early access requests and notify you when access becomes available.
Prevent misuse, fraud, or unauthorized access to our services.
Comply with legal obligations and enforce our terms.

3. Third-Party Services

We use the following third-party services to operate the platform:

PayPal and Paddle process subscription payments. These providers handle payment details under their own privacy policies and share transaction confirmations with us.
Analytics providers help us understand how the site is used. These services may place cookies or other tracking technologies on your browser.

We encourage you to review the privacy policies of these providers.

We do not sell or rent your personal information to third parties. We may share your information only in the following circumstances:

With trusted service providers who assist us in operating our website, subject to confidentiality agreements.
When required by law, regulation, or legal process.
To protect the rights, property, or safety of Fractiz, our users, or the public.

5. Your Choices

You have choices regarding your information:

Cookies: You can adjust your browser settings to refuse or manage cookies. Note that disabling cookies may affect your experience on our site.
Account Data: You can request deletion of your account and associated data by contacting us. Deleting your account removes your profile, remaining backtest capacity, and backtest history. Deactivated accounts are subject to a 90-day cooldown period before data is fully removed.
Personal Information: If you have provided personal information directly, you may request to update or delete it by contacting us.

6. Data Retention

We retain analytics data to monitor and improve site performance. Any personal information collected is kept only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

7. Security

We take reasonable measures to protect your information from unauthorized access, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy periodically to stay informed.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please reach out to us through our Contact Page.